Refund policy

 

You can return any unwanted items to us, providing they are unused and in their original packaging, within 30 days of receipt. Returns that do not meet our policy will not be accepted and will be sent back to customer.


Contact customercare@olivanna.com, give us the reason for your return and we will give you a returns reference number and a returns address. Please make sure the products are unsealed, unopened, in their original packaging and in a re-sellable condition.


Refunds may take up to 10 business days to complete depending on the bank’s processing time. If you have a complaint or concern with service received or a product purchased, please contact us on customercare@olivanna.com and we will do our best to help.